Terms of service

Absolutely. I’ve kept the same standing rule: Mond Diamonds is a UK-based B2C diamond retailer, selling directly to consumers in the UK and worldwide. The terms below are written to protect Mond Diamonds while preserving mandatory consumer rights in the customer’s jurisdiction.

I’ve also checked the current UK requirements around online sales, consumer contracts, cancellation rights and unfair terms. UK online retailers must provide specified information before purchase, allow customers to correct ordering errors, make the payment obligation clear, provide a durable copy of the contract, and comply with statutory consumer rights. (GOV.UK) Consumer terms also need to be fair and transparent; terms attempting to exclude responsibility for faulty or misdescribed goods cannot simply be enforced. (GOV.UK)

Here is the paste-ready Terms of Service:

TERMS OF SERVICE

Last updated: 24 August 2026

These Terms of Service govern your use of the Mond Diamonds website and your purchase of products from Mond Diamonds.

Please read these Terms of Service carefully before using our website or placing an order.

By using the website or placing an order, you agree to be bound by these Terms of Service, subject to your statutory consumer rights.

Mond Diamonds is a UK-based online diamond retailer operated by Bossy Inc Ltd.

Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: sales@mond.diamonds
Website: mond.diamonds

Nothing in these Terms of Service excludes, restricts or limits any statutory consumer rights that cannot legally be excluded or limited.

1. ABOUT MOND DIAMONDS

Mond Diamonds is an online retailer specialising in diamonds, gemstones and fine jewellery.

We sell products directly to consumers through our website.

Products available through Mond Diamonds may include:

  • Natural diamonds

  • Lab-grown diamonds

  • Certified diamonds

  • Gemstones

  • Certified gemstones

  • Diamond jewellery

  • Engagement rings

  • Wedding rings

  • Fine jewellery

  • Bespoke and personalised jewellery

  • Other related products

Some products may be supplied, manufactured or fulfilled using specialist third-party suppliers and fulfilment partners.

Where this occurs, your purchase contract remains with Mond Diamonds unless we expressly state otherwise before you place your order.

2. BUSINESS DETAILS

Mond Diamonds

Operated by:

Bossy Inc Ltd

Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: sales@mond.diamonds

Website: mond.diamonds

3. ACCEPTANCE OF THESE TERMS

By using our website, you confirm that:

  • You have read these Terms of Service;

  • You understand them;

  • You agree to comply with them; and

  • You are legally capable of entering into a contract.

If you do not agree to these Terms of Service, you should not use the website or place an order.

If you are purchasing as a consumer, these Terms are subject to your statutory consumer rights.

4. ELIGIBILITY TO PURCHASE

You must be legally capable of entering into a binding contract to purchase products from Mond Diamonds.

If you are purchasing on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

We reserve the right to refuse or cancel an order where we reasonably believe that:

  • The customer is not legally capable of entering into the contract;

  • The transaction is fraudulent;

  • The transaction presents an unacceptable security or compliance risk;

  • Payment cannot be verified;

  • The order appears to be made in error; or

  • We are legally prohibited from completing the transaction.

Any cancellation will be handled in accordance with applicable law.

5. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

However, photographs may vary slightly from the actual product due to:

  • Screen settings;

  • Lighting;

  • Photography conditions;

  • Magnification;

  • Natural variations in gemstones; and

  • Manufacturing tolerances.

Diamonds and gemstones are natural or manufactured materials with individual characteristics.

Where applicable, the specific characteristics of a diamond or gemstone will be stated in its product listing and/or accompanying laboratory certificate.

6. DIAMOND GRADING AND CERTIFICATION

Where a diamond is advertised as certified, the relevant laboratory and certificate or grading report details will be stated on the product listing where available.

Depending on the product, certificates may be issued by recognised gemological laboratories including:

  • GIA;

  • IGI; or

  • Other recognised laboratories.

A grading report describes the characteristics of a diamond at the time it was examined by the relevant laboratory.

Mond Diamonds does not alter, amend or guarantee the independent grading opinion of a third-party laboratory.

Where a product includes a certificate, the certificate should be retained by the customer.

7. DIAMOND AND GEMSTONE CHARACTERISTICS

Diamonds and gemstones may contain natural characteristics, inclusions, colour variations and other features that are inherent to the material.

These characteristics do not necessarily constitute defects.

Where a product has been graded or certified, the applicable grading report should be considered alongside the product description.

For lab-grown diamonds, the relevant product listing and certification will identify the diamond as lab-grown.

8. PRODUCT AVAILABILITY

All products are subject to availability.

Because Mond Diamonds may use third-party supplier and inventory systems, product availability can change without notice.

An item appearing as available on the website does not guarantee that it will remain available until your order has been processed.

If a product becomes unavailable after you place an order, we may:

  • Contact you with an alternative;

  • Offer an alternative product;

  • Offer a refund; or

  • Cancel the affected order where necessary.

If we cancel an order, you will receive any refund required by applicable law.

9. PRODUCT INFORMATION AND PRICES

We take reasonable care to ensure that product prices and descriptions displayed on our website are accurate.

Prices are displayed in the currency indicated on the website.

Unless otherwise stated, applicable taxes and VAT will be handled in accordance with the destination, transaction and applicable tax rules.

For UK orders, applicable VAT will be included where legally required.

International orders may be subject to:

  • Import duties;

  • Customs charges;

  • Local taxes;

  • Brokerage fees; or

  • Other charges imposed by the destination country.

Where these charges are not collected by Mond Diamonds at checkout, they may be payable by the customer.

10. PRICING ERRORS

We take reasonable steps to prevent pricing errors.

If a product is displayed at an obviously incorrect price due to a technical, typographical or system error, we may contact you before fulfilling the order.

Where appropriate, you may choose to proceed at the correct price or receive a refund.

We will not deliberately advertise a misleading price.

11. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the selected product(s).

The website will provide appropriate information about:

  • The product;

  • Quantity;

  • Price;

  • Delivery;

  • Applicable charges; and

  • Payment.

You are responsible for ensuring that the information you provide is accurate.

Before submitting your order, you should check:

  • Your name;

  • Billing address;

  • Delivery address;

  • Contact details;

  • Product;

  • Quantity;

  • Size;

  • Personalisation;

  • Engraving;

  • Delivery method; and

  • Payment details.

Where technically available, our checkout process will allow you to correct errors before submitting your order.

12. ORDER CONFIRMATION

After placing an order, you will normally receive an order acknowledgement or confirmation by email.

Receipt of an order acknowledgement does not necessarily mean that your order has been finally accepted.

We may need to verify:

  • Product availability;

  • Payment;

  • Customer information;

  • Delivery information;

  • Fraud-prevention checks;

  • Compliance requirements; or

  • Other order details.

Where an order is accepted, we will provide confirmation of the contract in accordance with applicable law.

For UK online sales, required contractual information will be provided in a durable form, such as email, where required.

13. WHEN THE CONTRACT IS FORMED

Unless we expressly state otherwise, a contract for the sale of goods is formed when Mond Diamonds accepts your order.

We may accept your order by:

  • Confirming acceptance by email;

  • Confirming that the product has entered fulfilment; or

  • Dispatching the product.

If we cannot accept your order, we will notify you and refund any payment taken.

14. PAYMENT

Payment must be made using one of the payment methods available at checkout.

You authorise Mond Diamonds and/or the relevant payment provider to process payment for your order.

We may use third-party payment providers to process transactions.

Mond Diamonds does not generally store complete payment card details.

Payment may be subject to additional verification or fraud-prevention checks.

15. FRAUD AND PAYMENT VERIFICATION

Because Mond Diamonds sells high-value diamonds and jewellery, transactions may be subject to additional security checks.

We may verify:

  • Payment details;

  • Billing information;

  • Delivery information;

  • Identity;

  • Transaction details; and

  • Other information necessary to prevent fraud.

If we cannot satisfactorily verify a transaction, we may delay, refuse or cancel the order where legally permitted.

Where payment has already been taken and the order is cancelled, we will refund the amount required by law.

16. HIGH-VALUE ORDERS

High-value purchases may require additional verification before dispatch.

This may include:

  • Identity verification;

  • Payment verification;

  • Address verification;

  • Fraud checks;

  • Anti-money laundering checks;

  • Sanctions screening; or

  • Other compliance checks.

Where required by law, we may request additional information before completing a transaction.

17. ANTI-MONEY LAUNDERING AND COMPLIANCE

Mond Diamonds may be required to comply with applicable anti-money laundering, sanctions, fraud-prevention and financial crime legislation.

For certain transactions, we may request information or documentation necessary to meet these obligations.

If legally required, we may decline or delay a transaction.

We may also be legally prohibited from explaining certain compliance decisions in detail.

18. DELIVERY

We will provide applicable delivery information during the ordering process.

Delivery times may vary depending on:

  • Product availability;

  • Whether an item is made to order;

  • Whether an item is bespoke;

  • Supplier processing;

  • Manufacturing;

  • Certification;

  • Delivery destination;

  • Customs clearance; and

  • Delivery service selected.

Where a specific delivery timeframe is stated on the product page or during checkout, that timeframe will apply subject to the terms stated.

For UK consumer contracts, goods will generally be delivered without undue delay and, unless otherwise agreed, within 30 days as required by applicable law.

19. MADE-TO-ORDER PRODUCTS

Certain jewellery may be manufactured following the placement of an order.

Where a product is described as made to order, manufacturing may begin after the order has been placed.

Estimated production times will be communicated where applicable.

Made-to-order status alone does not automatically remove statutory cancellation rights.

Where a product has been genuinely customised or personalised to your specifications, different cancellation rules may apply.

Please see our Returns & Refunds Policy for further information.

20. BESPOKE AND PERSONALISED PRODUCTS

Certain products may be made specifically to your individual requirements.

This may include:

  • Bespoke ring designs;

  • Custom jewellery;

  • Personalised engraving;

  • Substantial alterations;

  • Custom settings;

  • Special combinations of materials or gemstones.

Where applicable law provides an exception to statutory cancellation rights for bespoke or personalised products, that exception may apply.

We will not treat a standard product as bespoke merely because it is ordered online or manufactured after the order is placed.

21. ENGRAVING

Where engraving is requested, you are responsible for ensuring that the information supplied to Mond Diamonds is correct.

This includes:

  • Spelling;

  • Names;

  • Dates;

  • Numbers;

  • Symbols; and

  • Other engraving instructions.

Engraved or personalised products may not be eligible for cancellation due to change of mind where the applicable legal exemption applies.

Your statutory rights relating to faulty or incorrectly supplied products remain unaffected.

22. RING SIZING

Where you select a ring size from standard sizing options, you are responsible for selecting the correct size.

If you are uncertain about your ring size, we recommend obtaining professional sizing advice before ordering.

Where a ring has been specifically altered or resized at your request, the product may be considered customised depending on the circumstances.

Any applicable statutory rights remain unaffected.

23. RETURNS AND CANCELLATIONS

Our Returns & Refunds Policy forms part of these Terms of Service.

UK consumers purchasing goods online generally have a statutory right to cancel within 14 days of receiving the goods, subject to applicable exceptions.

Customers generally have a further 14 days to return goods after notifying the trader of cancellation.

Certain products, including genuinely bespoke or personalised goods, may be exempt from the statutory cancellation right.

For full details, please see our Returns & Refunds Policy.

24. FAULTY OR MISDESCRIBED PRODUCTS

Nothing in these Terms limits your statutory rights relating to goods that are:

  • Faulty;

  • Not as described;

  • Not fit for purpose; or

  • Otherwise not in conformity with the contract.

Where applicable, remedies may include:

  • Repair;

  • Replacement;

  • Price reduction; or

  • Refund.

The appropriate remedy depends on the circumstances and applicable law.

25. INTERNATIONAL ORDERS

Mond Diamonds accepts orders from customers worldwide, subject to applicable restrictions.

When placing an international order, you acknowledge that:

  • Customs procedures may apply;

  • Import duties may apply;

  • Local taxes may apply;

  • Customs clearance may delay delivery;

  • Local laws may apply to the transaction; and

  • Certain products may be restricted from being imported into particular countries.

The customer is responsible for complying with applicable import requirements unless otherwise stated.

26. CUSTOMS, DUTIES AND TAXES

For international orders, the customer may be responsible for:

  • Import duties;

  • Customs charges;

  • Local taxes;

  • Brokerage charges;

  • Handling fees; and

  • Other charges imposed by the destination country.

Where such charges are collected at checkout, this will be indicated where applicable.

Where charges are not collected at checkout, they may be payable directly to the relevant customs authority, carrier or other provider.

Customers should check their country's import requirements before placing an order.

27. INTERNATIONAL CONSUMER RIGHTS

Mond Diamonds sells to customers in different jurisdictions.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that apply to you under the laws of your country.

Where local law provides mandatory protections that cannot legally be excluded, those protections will apply.

If a provision of these Terms conflicts with a mandatory consumer protection law applicable to you, the mandatory law will prevail to the extent of that conflict.

28. RISK AND DELIVERY

For UK consumer sales, risk in goods will generally pass to the consumer when the goods come into the physical possession of the consumer or a person identified by the consumer to take possession of them, subject to applicable law.

Where the customer independently appoints a carrier not offered by Mond Diamonds, different rules may apply.

For international orders, applicable mandatory local law will determine the relevant position where required.

29. TITLE TO GOODS

Unless applicable law requires otherwise, ownership of the goods will pass to you when Mond Diamonds has received full payment for the goods and the goods have been delivered to you.

This does not affect any statutory rights you may have.

30. PRODUCT CERTIFICATES

Where a product is supplied with a diamond or gemstone certificate, the certificate forms part of the product documentation.

Customers should retain certificates in a secure location.

Replacement certificates may be subject to availability and any applicable laboratory charges.

Where a certificate is lost, damaged or destroyed after delivery, Mond Diamonds may not be able to provide a replacement without additional cost.

31. PRODUCT IMAGES

Product images are intended to provide a representation of the product.

Actual appearance may vary due to:

  • Screen settings;

  • Lighting;

  • Photography;

  • Magnification; and

  • Natural characteristics of gemstones and diamonds.

Such variations do not necessarily indicate that a product is defective or incorrectly described.

32. WEBSITE USE

You may use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes;

  • Attempt to gain unauthorised access;

  • Interfere with website security;

  • Introduce malicious software;

  • Scrape or systematically copy website content without permission;

  • Attempt to disrupt website operation;

  • Impersonate another person;

  • Use another person's account without authorisation;

  • Place fraudulent orders; or

  • Use the website in breach of applicable law.

33. INTELLECTUAL PROPERTY

All intellectual property rights in the Mond Diamonds website and its content belong to Mond Diamonds, Bossy Inc Ltd or the relevant third-party rights holder.

This may include:

  • Logos;

  • Branding;

  • Text;

  • Images;

  • Product descriptions;

  • Graphics;

  • Website design;

  • Software;

  • Videos;

  • Photography;

  • Page layouts;

  • Trademarks; and

  • Other content.

You may not reproduce, distribute, modify, sell or commercially exploit our content without appropriate permission.

34. THIRD-PARTY CONTENT AND SERVICES

Our website may contain links to or integrations with third-party websites and services.

These may include:

  • Payment providers;

  • Delivery providers;

  • Diamond suppliers;

  • Gemological laboratories;

  • Analytics providers;

  • Social media platforms; and

  • Other service providers.

Third-party services may be governed by their own terms and policies.

Mond Diamonds is not responsible for third-party services to the extent permitted by applicable law.

35. WEBSITE AVAILABILITY

We aim to keep our website available and operational.

However, we do not guarantee that the website will always:

  • Be available;

  • Be uninterrupted;

  • Be error-free;

  • Be secure from every possible threat; or

  • Contain completely up-to-date information at every moment.

The website may occasionally be unavailable due to:

  • Maintenance;

  • Technical problems;

  • Security incidents;

  • Third-party service interruptions;

  • Internet infrastructure problems; or

  • Circumstances beyond our reasonable control.

36. ACCOUNT SECURITY

If you create an account with Mond Diamonds, you are responsible for keeping your login information confidential.

You should notify us if you believe that your account has been compromised.

We may suspend or restrict an account where we reasonably believe that:

  • It has been compromised;

  • It is being used fraudulently;

  • It is being used unlawfully; or

  • Suspension is necessary for security reasons.

37. REVIEWS AND CUSTOMER CONTENT

If you submit reviews, photographs, testimonials or other content to Mond Diamonds, you confirm that:

  • You have the right to submit the content;

  • The content is not unlawful;

  • The content does not infringe another person's rights;

  • The content is not fraudulent or misleading; and

  • The content does not contain inappropriate or malicious material.

By submitting content, you grant Mond Diamonds permission to use it for legitimate business and marketing purposes where permitted.

We may remove content that violates these Terms or applicable law.

38. PROMOTIONS AND DISCOUNTS

Promotions, discounts and promotional codes may be subject to additional terms.

Unless expressly stated otherwise:

  • Promotions cannot be exchanged for cash;

  • Promotional codes may have expiry dates;

  • Promotional codes may not be transferable;

  • Certain products may be excluded;

  • Promotions cannot be combined where prohibited; and

  • We may withdraw a promotion where necessary to correct an obvious error or comply with applicable law.

We will clearly communicate material restrictions applicable to promotions.

39. GIFT CARDS

Where Mond Diamonds offers gift cards, additional terms may apply.

Gift cards may be subject to:

  • Expiry periods;

  • Redemption restrictions;

  • Geographic restrictions; or

  • Other conditions.

Any applicable restrictions will be clearly communicated before purchase.

Mandatory consumer rights remain unaffected.

40. OUR LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory consumer rights;

  • Faulty goods where liability cannot lawfully be excluded;

  • Goods not being as described; or

  • Any other liability that cannot legally be excluded.

Subject to the above, and to the fullest extent permitted by law, Mond Diamonds will not be responsible for losses that are not reasonably foreseeable or that arise outside the normal scope of the contract.

For consumers, nothing in these Terms is intended to deprive you of rights or remedies provided by applicable consumer law.

41. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Natural disasters;

  • Severe weather;

  • War;

  • Terrorism;

  • Civil unrest;

  • Government action;

  • Strikes;

  • Transport disruption;

  • Customs delays;

  • Cyberattacks;

  • Internet outages;

  • Supplier failures;

  • Payment provider failures;

  • Courier disruption; or

  • Other circumstances beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the impact.

This does not remove any statutory consumer rights that apply.

42. COMPLAINTS

If you have a complaint about Mond Diamonds, please contact us first.

Email: sales@mond.diamonds

Please provide:

  • Your name;

  • Order number;

  • Details of the issue; and

  • The outcome you are seeking.

We will investigate complaints and aim to respond as reasonably and promptly as possible.

43. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect;

  • Why we collect it;

  • How we use it;

  • Who we share it with;

  • How long we retain it; and

  • Your data protection rights.

44. COOKIES

Our website uses cookies and similar technologies.

The use of cookies is governed by our Cookie Policy and applicable data protection and privacy legislation.

45. TERMINATION OF WEBSITE ACCESS

We may suspend or terminate your access to certain website features where reasonably necessary, including where:

  • You breach these Terms;

  • Fraud is suspected;

  • Your activity threatens website security;

  • Your activity is unlawful; or

  • Suspension is required for legal or regulatory reasons.

Termination of website access does not affect rights or obligations that have already arisen under an existing purchase contract.

46. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

This does not affect mandatory consumer rights.

47. NO WAIVER

If Mond Diamonds does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

48. ENTIRE AGREEMENT

These Terms, together with the policies and information expressly incorporated into them, form the basis of the agreement between you and Mond Diamonds regarding your use of the website and purchase of products.

Where a specific product page, order confirmation or written agreement contains terms specifically applicable to your order, those terms may also form part of the contract.

Where there is a conflict with mandatory consumer legislation, the applicable legislation will prevail.

49. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes to our business;

  • Changes to our products;

  • Changes to our services;

  • Changes to applicable law;

  • Changes to technology; or

  • Changes to our website.

The version published on our website will be the current version.

Changes will not retrospectively remove statutory rights or alter the terms of an existing contract except where legally permitted.

50. GOVERNING LAW

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, you may benefit from mandatory protections provided by the laws of the country in which you live.

Nothing in this clause prevents you from relying on mandatory consumer rights that cannot legally be excluded.

51. JURISDICTION

For consumers located in the UK, the courts of the applicable part of the UK will have jurisdiction in accordance with applicable law.

For international consumers, mandatory jurisdiction and consumer protection rules applicable in their country of residence will apply where required.

Nothing in these Terms prevents a consumer from exercising rights available under mandatory local law.

52. CONTACT DETAILS

If you have any questions regarding these Terms of Service, please contact us.

Mond Diamonds
Operated by Bossy Inc Ltd

Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: sales@mond.diamonds

Website: mond.diamonds