Contact information

CONTACT INFORMATION

Last updated: 20 August 2026

If you have any questions about Mond Diamonds, our products, an existing order, delivery, returns or any other matter, please contact us using the details below.

BUSINESS DETAILS

Mond Diamonds
Operated by Bossy Inc Ltd

Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: sales@mond.diamonds

Website: mond.diamonds

CUSTOMER SERVICE

For general enquiries, product questions, order enquiries, delivery questions or assistance with a purchase, please contact:

Email: sales@mond.diamonds

We aim to respond to customer enquiries as promptly as reasonably possible.

ORDERS

For questions regarding an existing order, please include your:

  • Full name

  • Order number

  • Email address used for the order

  • Details of your enquiry

This helps us locate your order and respond efficiently.

RETURNS

For returns, cancellations, refunds or exchanges, please contact us before sending any product back.

Email: sales@mond.diamonds

For security reasons, do not send a high-value diamond or jewellery return to our registered office unless we have specifically instructed you to do so.

We will provide the appropriate return instructions and return address for your order.

Returns may, where appropriate, be handled through Mond Diamonds or an authorised UK jewellery partner.

HIGH-VALUE ORDERS

For high-value diamond and jewellery purchases, additional verification or secure delivery arrangements may apply.

If you have questions regarding a high-value order, please contact:

sales@mond.diamonds

PRIVACY AND DATA PROTECTION

For questions about how we collect, use or protect personal information, please contact:

sales@mond.diamonds

Please see our Privacy Policy for further information about your data protection rights and how we process personal information.

COMPLAINTS

If you wish to make a complaint regarding our products or services, please contact:

sales@mond.diamonds

Please include your order number and details of the issue where applicable.

We will review your complaint and aim to resolve it fairly and promptly.

BUSINESS CORRESPONDENCE

Written correspondence may be sent to:

Bossy Inc Ltd
128 City Road
London
United Kingdom
EC1V 2NX

Please note that this is our registered office address and is not necessarily our customer returns or jewellery processing address.

INTERNATIONAL CUSTOMERS

Mond Diamonds sells to customers internationally.

Customers outside the UK can contact us using the same email address:

sales@mond.diamonds

International customers should include their order number and country of residence when contacting us about an existing order.

IMPORTANT SECURITY NOTICE

Mond Diamonds will never ask you to provide your full payment card number, PIN or online banking password by email.

If you receive a suspicious communication claiming to be from Mond Diamonds, please contact us directly using:

sales@mond.diamonds

Do not use contact details contained in a suspicious message until you have verified that they are genuine.

CONTACT DETAILS

Mond Diamonds
Operated by Bossy Inc Ltd

Registered Office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: sales@mond.diamonds

Website: mond.diamonds