Privacy policy

MOND Privacy Notice

Effective Date: August 2026
Last Updated: August 2026

1. Introduction

Welcome to MOND.

MOND is committed to protecting your privacy and respecting your personal information. This Privacy Notice explains how we collect, use, store, protect and share your personal data when you visit our website, create an account, purchase products, contact us, or otherwise interact with MOND.

This Privacy Notice applies to customers, website visitors and users worldwide.

MOND operates from the United Kingdom and sells certified diamonds, fine jewellery and luxury watches internationally.

This Privacy Notice has been prepared with regard to:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • The Privacy and Electronic Communications Regulations 2003 (PECR)
  • Applicable European Union data protection requirements where relevant
  • Applicable privacy laws in jurisdictions where MOND operates

2. Who We Are

For data protection purposes, the organisation responsible for your personal information is:

MOND
Legal Entity: Bossy Inc Ltd
Registered Office: [Insert Registered Office Address]
Website: mond.diamonds

Contact:

Customer Support:
sales@mond.diamonds

Data Protection Enquiries:
data@mond.diamonds

Throughout this Privacy Notice, references to:

  • "MOND"
  • "we"
  • "us"
  • "our"

mean MOND and its operating company.

3. About MOND

MOND is a UK-based online luxury retailer and curated marketplace specialising in:

  • Certified diamonds
  • Diamond jewellery
  • Fine jewellery
  • Luxury watches

MOND works with carefully selected suppliers, manufacturers and industry partners to source products that meet our quality, authenticity and ethical standards.

Products displayed on MOND are sold by MOND.

Our suppliers provide products to MOND, after which MOND manages the customer relationship, order processing, packaging, dispatch and after-sales support.

4. What Personal Information We Collect

We may collect and process the following categories of personal information.

4.1 Identity Information

Including:

  • Full name
  • Title
  • Date of birth where required
  • Identification information where required for verification purposes

4.2 Contact Information

Including:

  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Country of residence

4.3 Account Information

If you create an account, we may collect:

  • Account details
  • Login information
  • Saved preferences
  • Wishlist information
  • Order history
  • Product enquiries

Passwords are securely processed and are not stored in readable form.

4.4 Purchase and Transaction Information

Including:

  • Products purchased
  • Diamond specifications
  • Jewellery specifications
  • Watch details
  • Order information
  • Payment status
  • Refund information
  • Return information
  • Warranty information

4.5 Payment Information

Payments are processed through secure third-party payment providers.

MOND does not store full payment card details.

Payment providers may process:

  • Payment details
  • Transaction information
  • Fraud prevention information

4.6 Communications

We may collect information contained within communications with MOND, including:

  • Emails
  • Contact forms
  • Telephone conversations
  • Customer service enquiries
  • Complaints
  • Reviews
  • Feedback

4.7 Technical Information

When you access our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Pages visited
  • Referral information
  • Cookie identifiers

5. How We Collect Personal Information

We collect information from:

  • Orders placed through our website
  • Account registrations
  • Customer enquiries
  • Newsletter subscriptions
  • Reviews
  • Website cookies
  • Analytics providers
  • Payment providers
  • Fraud prevention providers
  • Delivery partners

We may also receive information from trusted third parties where necessary to provide our services.

6. How We Use Your Personal Information

MOND uses personal information for the following purposes.

6.1 Processing Orders

We use your information to:

  • Process purchases
  • Confirm payments
  • Prepare orders
  • Arrange delivery
  • Provide tracking information
  • Handle returns
  • Provide customer support

Legal basis: Contract performance

6.2 Providing Customer Support

We use your information to:

  • Respond to enquiries
  • Manage complaints
  • Provide assistance
  • Maintain customer records

Legal basis: Legitimate interests

6.3 Fraud Prevention and Security Checks

Due to the high-value nature of diamonds, jewellery and luxury watches, MOND may conduct additional checks for certain transactions.

These may include:

  • Payment verification
  • Identity verification
  • Fraud screening
  • Transaction monitoring
  • Security reviews

Legal basis:

  • Legitimate interests
  • Compliance with legal obligations where applicable

6.4 Product Authentication and Returns

For returned or exchanged items, MOND may process information relating to:

  • Diamond certificates
  • Product specifications
  • Serial numbers
  • Inspection records
  • Authentication information

This allows MOND to:

  • Verify returned products
  • Prevent fraud
  • Confirm product condition
  • Process refunds correctly

6.5 Website Improvement

We use information to:

  • Improve website performance
  • Understand customer behaviour
  • Improve products and services
  • Enhance customer experience

Legal basis: Legitimate interests

6.6 Marketing

Where you have provided consent, MOND may send:

  • Product launches
  • Diamond collections
  • Jewellery updates
  • Offers
  • News

You can unsubscribe at any time.

Legal basis: Consent

7. Sharing Your Personal Information

MOND does not sell personal information.

We may share information where necessary with trusted organisations.

7.1 Suppliers and Industry Partners

MOND may share limited information with suppliers or industry partners where necessary to:

  • Source products
  • Confirm product specifications
  • Support order fulfilment
  • Resolve product issues

Only information necessary for the service will be shared.

7.2 Delivery and Logistics Providers

We may share information with:

  • Courier companies
  • Secure delivery providers
  • Insurance providers
  • Customs agents

This allows us to deliver products safely worldwide.

7.3 Payment Providers

We share information with payment providers to:

  • Process transactions
  • Issue refunds
  • Prevent fraud

7.4 Professional Advisers

Including:

  • Accountants
  • Solicitors
  • Insurance providers
  • Compliance providers

7.5 Legal Authorities

We may disclose information where required by law, regulation, court order or legal process.

8. International Data Transfers

MOND operates internationally and may process personal information outside the United Kingdom.

Where personal data is transferred internationally, MOND will ensure appropriate safeguards are used, including:

  • Adequacy decisions
  • Standard contractual clauses
  • Approved legal transfer mechanisms

Where required, MOND will ensure international transfers provide an appropriate level of protection.

9. European Customers

Where MOND sells to customers located in the European Economic Area, MOND may be subject to applicable provisions of the EU General Data Protection Regulation.

European customers may have additional rights under applicable local laws.

10. United States and Other International Customers

Depending on your location, additional privacy rights may apply under local legislation.

MOND will respect applicable privacy obligations in jurisdictions where it operates.

11. Cookies

MOND uses cookies and similar technologies to:

  • Operate our website
  • Remember preferences
  • Analyse website usage
  • Improve services
  • Provide relevant advertising where consent is provided

For more information, see our Cookie Policy.

12. Data Security

MOND uses appropriate technical and organisational measures including:

  • Secure payment systems
  • Encryption
  • Access controls
  • Fraud monitoring
  • Secure technology providers
  • Confidentiality obligations

Although we take reasonable steps to protect information, no internet transmission can be guaranteed to be completely secure.

13. Data Retention

MOND retains personal information only for as long as necessary.

Retention depends on:

  • Legal requirements
  • Tax obligations
  • Accounting requirements
  • Warranty obligations
  • Fraud prevention requirements
  • Customer service requirements

14. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Object to processing
  • Restrict processing
  • Request portability of your information
  • Withdraw consent

Requests should be sent to:

data@mond.diamonds

15. Complaints

If you are unhappy with how MOND handles your personal information, please contact us first.

UK customers may also contact:

Information Commissioner's Office (ICO)
www.ico.org.uk

16. Changes To This Privacy Notice

MOND may update this Privacy Notice from time to time.

Any changes will be published on this page with an updated revision date.

17. Contact MOND

MOND
Bossy Inc Ltd
Registered Office:
[Insert Address]

Website:
mond.diamonds

Customer enquiries:
sales@mond.diamonds

Data protection enquiries:
data@mond.diamonds

END OF DOCUMENT 1 — MOND Privacy Notice